Privacy Policy

Privacy Policy

Effective Date: August 08, 2025

All Valley Fireplace (“All Valley,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, book a service, or communicate with us by phone, email, or text.

This Policy applies to personal information we process as a business in the United States. If you are outside the U.S., you should not submit personal information unless you consent to its transfer and processing in the U.S.

1. Information We Collect

A. Information You Provide

  • Contact details (name, email, phone number, address).

  • Service information (model/age of unit, photos you upload, description of issues, preferred times).

  • Communications and feedback (emails, texts, call notes as permitted by law).

  • Marketing preferences and consent selections.

B. Information Collected Automatically

  • Log and device data (IP address, browser type, pages viewed, date/time).

  • Basic analytics cookies used to operate and improve the site. We do not use advertising cookies.

We do not collect payment card numbers or Social Security numbers on our website.

2. Sources of Personal Information

We collect personal information directly from you (forms, calls), from your devices (site analytics), and from service partners who help us operate our business (e.g., scheduling and messaging platforms).

3. How We Use Information

  • Provide quotes, schedule, perform, and manage services.

  • Send confirmations, reminders, and service updates.

  • Send seasonal tips, safety notices, and promotional offers if you opt in.

  • Improve our website, services, safety, and customer support.

  • Comply with legal, safety, and audit requirements.

4. SMS & Email Communications

By providing your phone number and/or email, you consent to service‑related messages (confirmations, reminders, updates). Promotional messages are sent only if you opt in on a form or by replying “YES”. Standard message/data rates may apply.

Opt‑out: reply STOP to any text; text HELP for help; or use the unsubscribe link in emails.

Some communications may be automated or AI‑assisted; interactions may be logged for accuracy and compliance. We send SMS only during appropriate hours (8:00 a.m.–9:00 p.m. local time).

5. Disclosures of Personal Information

We do not sell or rent your personal information. We may disclose limited data to:

  • Service providers that host our website, deliver email/SMS, schedule dispatch, or provide analytics—bound by confidentiality agreements.

  • Legal and safety recipients when required to comply with law, enforce policies, or protect rights, property, or safety.

  • Business transfers in connection with a merger or reorganization.

6. Data Retention

We retain personal information only as long as needed for the purposes described above, to meet legal obligations, resolve disputes, and enforce agreements. Generally, contact records are retained for up to 3 years after your last interaction or until you request deletion.

7. Security

We use reasonable safeguards to protect information, including secure hosting, limited access, and regular malware scans. When enabled, forms transmit via SSL. No method of transmission or storage is 100% secure.

8. Cookies & Do Not Track

We use essential and basic analytics cookies only. Most browsers let you control cookies. We respond to browser “Do Not Track” signals by avoiding targeted advertising cookies.

9. Your Privacy Choices

  • Access, correct, or delete your personal information.

  • Opt out of promotional emails/SMS at any time.

  • Appeal a decision by contacting us if we are unable to honor a request.

10. State‑Specific Notices (CCPA/CPRA & Others)

If you are a California resident, you have the right to know the categories of personal information we collect, the purposes for which we use it, and the categories of recipients. You also have the rights to access, delete, correct, and limit use of sensitive data (which we do not collect via the site). We do not “sell” or “share” personal information as defined by California law.

To exercise rights under California or similar state laws (CO/CT/VA/UT), contact us using the information below.

11. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their data.

12. Changes to This Policy

We may update this Policy periodically. The “Effective Date” above reflects the latest version. Material changes will be posted on this page.

13. Contact Us

All Valley Fireplace
5123 N Sawyer Ave, Garden City, ID 83714
Phone: (208) 586‑3473
Email: service@allvalleyfp.com